Privacy Policy

1. Introduction

3SCo — 3S GovCon LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 3s-consultation.com, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact form
• Schedule a consultation or meeting
• Subscribe to our services
• Communicate with us via email or chatbot
• Engage with our advisory services

This information may include:

• Full name
• Company name
• Email address
• Phone number
• Your SMS consent choice and, if you opt in, the consent date and disclosure shown
• Business location
• Annual revenue
• SAM.gov registration status
• Service interests
• Business goals and objectives

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Respond to inquiries, schedule consultations, and deliver federal contracting advisory services
• To communicate with you: Send email or, when you explicitly opt in, SMS communications about your inquiry and appointments
• To improve our website and services: Analyze usage patterns and optimize user experience
• To comply with legal obligations: Fulfill legal and regulatory requirements
• To protect our business: Prevent fraud, enforce our terms, and protect our legal rights

3.1 SMS Communications

SMS consent is optional and is not a condition of purchasing services or submitting an inquiry. Message frequency varies, and message and data rates may apply. You may reply STOP to opt out or HELP for help. We retain evidence of an SMS opt-in so we can honor and demonstrate your communication preferences.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes. We may provide this information to communications service providers solely to deliver messages you requested or consented to receive.

4. Third-Party Services

We use the following third-party services to operate our website and deliver our services:

4.1 Google Calendar Appointment Scheduling

We link to Google Calendar appointment scheduling for consultations and meetings. When you use the booking page, Google requires your first name, last name, and email address and may collect any additional booking-form information you provide. Google processes that information under its Privacy Policy.

4.2 Email Delivery

We use Resend to deliver internal contact-form notifications. The information included in a contact submission may be processed by Resend solely to deliver that notification, in accordance with Resend's Privacy Policy.

4.3 Analytics

We may use web analytics services to understand how visitors interact with our website. These services may use cookies and similar technologies to collect information about your browsing behavior.

4.4 Database Storage

Contact form submissions and chatbot escalations are stored in a secure PostgreSQL database hosted by Neon. We implement industry-standard security measures to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and SMS consent records are retained for business development, preference management, and compliance purposes. You may request deletion of your personal information at any time by contacting us at info@3s-consultation.com.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 GDPR Rights (EU/EEA Residents)

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request that we limit how we use your information
• Right to data portability: Request a copy of your information in a portable format
• Right to object: Object to our processing of your personal information
• Right to withdraw consent: Withdraw consent for processing at any time

6.2 CCPA Rights (California Residents)

• Right to know: Request information about the personal information we collect, use, and disclose
• Right to delete: Request deletion of your personal information
• Right to opt-out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination: Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at info@3s-consultation.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: